Politique de qualité
The Gerofinance | Régie du Rhône | Barnes Group, a player in the real estate sector, is mainly present in French-speaking Switzerland and in the German-speaking cantons.
Building on its development, it has become a key player in this business sector, thanks in particular to controlled growth, a long-term strategy, as well as the reliability of its employees.
In order to support the Group in its development, the Management has developed a strong quality management system (QMS), certified according to the ISO 9001:2015 standard and making it possible to obtain the performance essential for the continuous improvement of its processes.
The Group's management and all employees are therefore committed to providing quality services to its owner customers, co-owners, cooperative members, tenants and other partners (stakeholders), and to constantly improving its services while taking into account the economic, social and environmental aspects in a respectful and reasoned manner.
Our core values
Customer Satisfaction
Expertise and Skills
Performance and Innovation
Excellence and Quality
Ethics
Integrity
Our commitments
Uniting our stakeholders with an exceptional personalised experience: our number one priority!
To our customers:
- Guarantee and develop the satisfaction of our customers thanks to an established corporate culture
- Effectively and confidently manage the real estate mandates entrusted to us
- Provide our advice and expertise to enhance the value of and make a success of our clients’ assets
To our employees:
Recruit and retain high-performing employees
Provide a pleasant and motivating working environment with recognised working conditions
Foster a climate of trust, based on respect and team spirit
Set up continuing training programmes
Encourage new ideas to contribute to the permanent improvement of our working methods
To our partners:
Collaborate with recognised, competitive and reliable partners
Establish and maintain lasting partnership relationships
Demand quality in the performance of our services
To the environment:
Inform and advise our customers and partners to adopt environmentally friendly behaviour
Advise our clients to optimise their properties for the long term
Encourage employees to become involved in environmental protection
Limit as much as possible the impact of the Group's activities on the environment
Our Quality Policy, driven by guiding principles aimed at defining operational objectives measured by performance indicators, is deployed in all of the Group's agencies. In this way, all the means necessary to achieve the objectives set are mobilised, by promoting participation and responsibility at all levels of the hierarchy and by valuing the skills of each person.
The Group's management is committed to putting in place the necessary actions to meet the normative and regulatory requirements as well as those of its customers.
The Group's management is committed to putting in place the necessary actions to meet the normative and regulatory requirements as well as those of its customers.